Refund Policy

We want you to be completely satisfied with your PLS Green purchase. If you're not happy with your order, we're here to help. Please review our policy below for returns, exchanges, and damaged/defective items.

📦 Returns & Refunds

Eligibility

• Items must be unworn, unwashed, and in original condition with tags attached

• Return requests must be made within 14 days of delivery

• Final sale items (marked "non-returnable") cannot be returned

How to Return

1. Email service@plsgreen.com with:

   • Your order number

   • Item(s) you wish to return

   • Reason for return

2. We'll send you a return authorization and instructions

3. Ship items back to us within 7 days of approval

Refund Processing

• Refunds are issued to original payment method within 5-10 business days after we receive your return

• Shipping costs are non-refundable unless the return is due to our error

🔄 Exchanges

Available Options

We currently offer exchanges for:

• Different sizes of the same item

• Different colors of the same item (subject to availability)

How to Exchange

1. Contact service@plsgreen.com within 14 days of delivery

2. Include your order number and desired exchange details

3. We'll provide return instructions and process your exchange once we receive the original item

4. You'll be responsible for return shipping costs unless the item is defective

Note: If your exchange item is out of stock, we'll issue a refund instead

⚠ Damaged or Defective Items

If you receive a damaged or defective product:

1. Contact us immediately at service@plsgreen.com (within 48 hours preferred)

2. Include photos clearly showing the damage/defect

3. We'll either:

   • Send a replacement at no cost (if available)

   • Issue a full refund including original shipping costs

For hygiene reasons, we cannot accept returns/exchanges of underwear, swimwear, or earrings unless defective

🚚 Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping service

• PLS Green is not responsible for items lost in return transit