Shipping Policy

Shipping Rates by Destination

🇨🇳 Mainland China

• Standard Shipping: FREE (3-5 business days)

• Express Shipping: ¥15 (1-2 business days)

🌏 Asia

• Hong Kong/Macau/Taiwan: $8 (5-7 business days)

• Japan & South Korea: $12 (5-8 business days)

• Southeast Asia (Singapore, Malaysia, Thailand, etc.): $15 (7-10 business days)

• Other Asian Countries: $18 (10-14 business days)

🌍 Europe

• Western Europe (UK, Germany, France, etc.): $25 (7-12 business days)

• Eastern Europe (Poland, Czech Republic, etc.): $28 (10-15 business days)

🇺🇸 North America

• USA: $20 (8-12 business days)

• Canada: $22 (10-14 business days)

🇦🇺 Australia & New Zealand

• Australia: $18 (8-12 business days)

• New Zealand: $20 (10-14 business days)

🌎 Other Regions

• Middle East: $30 (12-18 business days)

• South America: $35 (15-25 business days)

• Africa: $40 (18-30 business days)

Note: All shipping times are estimates and do not include customs clearance delays

Order Processing Time

• All orders are processed within 1-2 business days (excluding weekends/holidays)

• You will receive a shipping confirmation email with tracking information

Shipping Carriers

We work with trusted international carriers including:

• China Post EMS

• DHL Express

• FedEx

• SF Express (for China domestic)

Important Notes

1. Customs & Duties: International customers are responsible for any customs fees/taxes

2. Address Accuracy: Double-check your shipping address - we're not responsible for incorrect addresses

3. Tracking Updates: May take 24-48 hours to activate after shipment

4. Remote Areas: Additional fees may apply for remote locations

Holiday Shipping Schedule

During major holidays (Chinese New Year, etc.), please allow extra processing time. We'll announce specific holiday schedules on our website.

Lost or Stolen Packages

If your tracking shows delivered but you haven't received it:

1. Check with neighbors/local post office

2. Contact your local carrier

3. If unresolved, email us at service@plsgreen.com within 14 days